terms & conditions

"we", "us", "our" means penspencilsandrefills.com. "you", "your" means the person ordering products under these Terms and Conditions. "website" means the website with domain name penspencilsandrefills.com "working days" means all days other than Saturdays, Sundays and Public Holidays. "product", "goods" means the product or products you have ordered from us.

By using this website you accept and agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions you may not use or access this website. The penspencilsandrefills.com website is provided solely for personal use and may not be used for any commercial purpose.

This website is owned and operated by penspencilsandrefills.com, a trading name of Studio Pens Ltd. Company Registration Number: 5552258, VAT No: 875 8609 66

When you place an order through the website we will send you an acknowledgement e-mail, this e-mail is not an order acceptance nor order confirmation from penspencilsandrefills.com.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the goods ordered, unless you have cancelled in accordance with the Cancellation clause set out below. We will e-mail you to inform you that your order has been accepted and the goods have been despatched.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order and there will be no contract between us.

By submitting an order to us, you represent and warrant that the details you have provided on your order are valid and correct, that you are the person referred to in the billing details and that when your order is processed by us payment will be made in full. If you provide inaccurate address details or fail to collect any unsuccessful recorded deliveries which results in your order being returned to us, we may charge additional fees for administration costs and re-delivery.

We only accept payment for orders in Pounds Sterling (£). We accept payment by PayPal, MasterCard, Visa, MasterCard Debit, Visa Debit, Solo and Maestro. We are unable to take payment details via e-mail.

For information regarding the security of your payment details please refer to our Secure Shopping and Privacy Policy pages.

All prices quoted are in Pounds Sterling (£) and include VAT at the prevailing rate. Delivery charges may apply and will be shown in the 'basket' prior to completing the order.

We reserve the right to change the prices listed and to end any promotions or offers without notice, we also reserve the right to add or withdraw any item at any time. All orders for products are subject to availability.

Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the goods you have ordered, we will inform you as soon as possible and give you the option of either resubmitting your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for the goods, you will receive a full refund.

Orders are normally despatched within 2 working days, however if the product is not in stock or it is during a peak business time it may take longer.

Please allow up to 28 days for delivery. If we are unable to fulfil your order within 28 days, we shall either agree a new timescale with you or you may cancel the order, in which case we will return any payments that you have made in full.

All delivery times quoted on this website are estimates only and are based on working days. We shall not be liable to you for any delay or failure to deliver the goods within these estimated timescales.

Our delivery charges include packaging, handling and postal costs. Please refer to the Delivery & Returns page for further details. Deliveries may require a signature upon receipt.

We may apply a surcharge for delivery to certain addresses in remote locations, any such surcharges will be made clear during the Checkout process prior to placing your order. If we are unable to deliver to the requested address we will notify you when we receive the order and may provide the opportunity for you to provide an alternative delivery address. If this is not possible then we will cancel the order and issue a full refund.

If the goods are lost or damaged in transit, please contact us as soon as possible.

We offer a 10 day returns policy, starting from the day that you receive your goods.

If you wish to cancel your order you must notify us in writing, either by post or e-mail, and return the goods to us in their original, unused and unopened condition with all seals intact. We regret that we are unable to provide a refund for any products that have been opened or if any seals have been broken.

Please ensure that any returned goods are properly packed to avoid damage whilst in-transit and that they are sent by Recorded Delivery (please retain your delivery receipt as proof of postage). The goods must be returned to us at the time of cancellation and we will refund your credit/debit card within 28 days of receiving your returned item.

If you cancel your order, you must return the goods to us at your own expense. If the item is returned because it is incorrect or faulty, and you do not want a replacement, we will refund the price of the item and any delivery costs incurred by you.

All refunds will be made to the original payment card used.

Please contact us before returning any product so that we can explain how to make the return and give you a return reference number.

If you wish to cancel your order prior to despatch please reply to your acknowledgment e-mail stating your intention to cancel your order. Alternatively, log in to the 'My Account' section of the website, select 'View Orders' and the click the 'Cancel Order' icon.

This policy does not affect your statutory rights as a consumer.

Promotional codes are only valid for the dates published.

For promotional codes that are related to the value of an order, the total value of the products excluding postage and packing, must exceed the specified amount for the discount to be applied.

Only one code can be used per order and any unused discount cannot be carried over to a separate order.

We reserve the right to end any promotion at any time without notice.

We take great care to ensure that the images, descriptions and prices shown on this website are correct, however we accept no liability arising from any inaccuracies or omissions in the content of this website.

All information about the products is given in good faith and is based on information provided by the product manufacturers and/or distributors.

All product images are for illustration purposes only. If you require further information about any of the products, please contact us.

All customers must be over the age of 18.

This website contains links to other Third Party websites. All of the sites listed have been carefully selected by us and they are provided in good faith, however we offer no guarantees for the products or services that they offer and we are not responsible for their operations in any way.

Please view our Privacy Policy for details of how we will handle your personal data.

These Terms & Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

These Terms & Conditions are in addition to your statutory rights as a consumer which remain unaffected.

We reserve the right to make changes to our website, update or correct information (including product information) or make changes to our policies or Terms & Conditions at any time.

Any changes will be posted on our website. It is your responsibility to check whether the Terms & Conditions have been revised, as use of our website after the date of any revision shall be deemed to constitute your acceptance of the revised Terms & Conditions.

All elements of the website content and all logos, photography, graphics and software are protected by UK copyright laws. You are entitled to view the website and to print pages of the website for the sole purpose of placing an order with penspencilsandrefills.com. Any copying or downloading from the website without written permission from penspencilsandrefills.com is strictly prohibited and will be deemed an infringement of copyright.